communication Donald Trump influence Persuasion politics sales

Pro Tip #72: Repetition

Repetition is persuasive. Repetition is persuasive. Yes, repetition is persuasive. Oh, did I mention repetition is persuasive? 

Professional persuaders know that repeating key points helps those points to stick in the mind of the listener. This is not a new rhetorical concept. The ancient Greeks called it anaphora, which means “carrying back.” 

A classic example of persuasive repetition is Winston Churchill’s defining address to the House of Commons during World War II. The UK was reeling from a humiliating defeat on the European continent, and Hitler’s troops were days away from capturing Paris. The UK needed reassurance. Churchill delivered. Before the House of Commons, he said:

“We…shall fight on the beaches,

we shall fight on the landing grounds,

we shall fight in the fields and in the streets,

we shall fight in the hills;

we shall never surrender…” 

A far less eloquent use of persuasive repetition is those annoying, but hard to forget monster truck rally commercials. You know, the ones that say, “THIS SUNDAY, SUNDAY, SUNDAY!”

And then there’s the Persuader-in-Chief, Donald Trump, who uses repetition to drive home his points, especially when speaking off the cuff, like here:

The upshot is this — master persuaders know that if you hear something repeated enough times, it biases you to believe that what you’ve heard is true. So, mixed in some repetition next time you’re trying to persuade someone because repetition is persuasive. Believe me, repetition is persuasive.

Anger communication empathy Persuasion protest

Pro Tip #236: Empathy

If you’re like most people, you’ve probably yelled “down calm” in response to an angry person yelling at you. Did it work? Probably not.

Rarely does yelling “calm down” to an emotionally charged person actually defuse the situation. Usually the angry person will respond right back by hostilely telling you to calm down.

So what works? Try this:Whoa, let me make sure I understand you.” It’s not a fail proof retort, but empathy often the extinguishes the flames of frustration. Why? Because no matter how frustrated, most angry people won’t let that emphatic response slide. What you’re saying is essential, “Let me make sure we’re on the same page.” No matter how upset, almost any angry person will stop and listen to make sure you heard them correctly.

Empathy is a powerful tool in a professional persuader’s toolkit. Telling a person they’re heard is one of the easiest and least costly things you can do. Use empathy to defuse anger and move the conversation forward.

If you found this tip helpful, give the article a like at the bottom.

What are your thoughts? Will you try empathy next time? Post a comment.


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communication Donald Trump influence Persuasion sales

2020 Persuasion Reading List:

With any further adieu and in no particular order….

1) Influence: The Psychology of Persuasion by Dr. Robert Cialdini

2) Pre-Suasion: A Revolutionary Way to Influence and Persuade by Dr. Robert Cialdini

3) How to Argue and Win Every Time by Gerry Spence

4) Verbal Judo: The Gentle Art of Persuasion by George J. Thompson

5) Getting to Yes by Roger Fisher

6) How to Win Friends & Influence People by Dale Carnegie

7) Point Made by Ross Guberman

8) The Art of the Argument by Stefan Molyneux

9) 48 Laws of Power by Robert Greene

10) Win Bigly: Persuasion in a World Where Facts Don’t Matter by Scott Adams

11) The Art of the Deal by Donald J. Trump

12) How to Hypnotise Anyone – Confessions of Rogue Hypnotist by the Rogue Hypnotist

13) Hypnosis and Accelerated Learning by Pierre Clement

14) Point Made by Ross Guberman

15) Farnsworth Classical English Rhetoric by Ward Farnsworth

communication influence Persuasion sales

Pro Tip #99: Thinking Past the Sale

I recently went shopping for a new bed. After perusing the showroom for a while, I laid down on a cushy foam mattress. A few moments passed when a salesman approached and said, “It looks like you’ve already bought that.” I chuckled because I recognized the technique. Yet it was still effective because I thought, “I wonder what the delivery fee is.”

The furniture salesmen used a classic persuasion technique called thinking past the sale. As Scott Adams, a trained hypnotist, explains in his book Win Bigly, the idea is to prompt a person to imagine what happens after a decision has been made to prime that person toward making the decision. For example, when the car salesman asks whether you’d prefer the new car in red or green, he’s forcing you to think about the question of the color as if you have already decided to buy the car.

People naturally gravitate towards the future they imagine most vividly. Trained persuaders capitalize on this phenomenon by using visualizations and imaginations to bias people in the decision-making process. What’s incredible is that research by Dr. Robert Cialdini shows that persuasion is effective, even when the subject knows the techniques are being used.

I know what you’re thinking, “This is trickery!” Well, yes, sometimes that’s true. When the tools of persuasion fall into the wrong hands, they can become weapons of manipulation. But more on the ethics of persuasion to come. In the meantime, pay attention next time you’re on a salesroom floor. Chances are, a trained salesman will ask you to think past the sale. “Do you want the three-year or five-year warranty with that diamond ring?

Election 2020 Persuasion politics


As the 2020 campaign heats up, many Republicans are unleashing a salvo of attacks against Joe Biden’s mental health. Some conservatives, like James Woods, have already diagnosed Biden with dementia.

Republicans should temporarily cease-fire.

Yes, Biden appears to have lost his fastball, but a full-frontal attack on Biden’s mental health is risky. Publicly harpooning Biden’s cognitive functions carries the risk of appearing cruel, especially to elderly voters.

Bring in the engineered persuasion.

Instead of a full-frontal attack, Republicans should hint at Biden’s decline through indirect attacks. For example, consider Scott Adams’s nuclear-grade label, #HollowJoe. It’s a damning, but strategically ambiguous. It suggests there’s a problem, but allows the listener to fill in the blanks as to why Biden is an empty suit. A+ persuasion!

Sometimes suggesting there’s a problem is more effective then pointing it out. If history is any guide, chances are there will be plenty of Biden gaffs to come. If Team #MAGA is smart, they’ll capitalize on these gaffs while minimizing the risk of appearing callous.

Anger communication Donald Trump empathy Persuasion protest

Kaepernick’s Greatest Play

When Collin Kaepernick first knelt in 2016, it shocked the nation. It was new and boy, was it edgy. Twitter feeds melted down, and Facebook profiles reached DEFCON 1. How dare this overpaid professional athlete disrespect the Flag. Many took the kneeling personal, and well, that was the point. Remember the pig socks?

Students of persuasion saw the setup. They knew that as a brand, the American Flag is one of the strongest, and so there was a risk. But they also knew that offensiveness attracts attention. It was a cunning play because even if you hated the message, it was hard not to look. The “wrongness” of Kaepernick’s kneeling attracted worldwide attention. Even President Trump talked about it.

You don’t have to agree with Kaepernick’s message to appreciate the effectiveness of his technique. Like Byron York notes, when Kaepernick started, it was just one athlete refusing to stand for the national anthem. Today, only one athlete refuses to kneel during the anthem. Kaepernick baited the country into focusing on him and, in turn, his cause. Kaepernick moved the energy and attention to him. If you believe the polls, the majority of Americans in 2020 view kneeling during the anthem as acceptable.

People got outraged, and Kaepernick won.

One sees this provocative technique in other fields too. Say, Mr. President Trump. Or take Nike. Remember the Kaepernick Ad. It caused some conservatives to burn their shoes or others to cut out the swooshes.

Nike has one of the best marketing teams in the world. Nike’s expert team knew there would be a YUGE backlash, but they correctly predicted that the controversy would boost their brand by raising Nike’s attention in people’s minds. That attention, of course, would come at a cost, but on the whole, it would translate into new sales. They were right. Despite the boycotting and gnashing of teeth, Nike boasted a whopping 31% increase in sales a year after the ad.

People got angry. Nike got richer.

Today, as Scott Adams pointed out, the kneeling has morphed from something new and edgy into something more like theater. The gesture seems more like a performance than a protest. Many are still angry, but vocalizing that anger is probably counterproductive. The kneelers want a public spectacle. If the pro-flag people are wise, they’ll ignore the group performance. That will be hard, but the best counter-play is to treat the kneeling as an unimportant, which in the grand scheme of things, it is. Matching outrage with outrage won’t work. It will just attract more attention and boost the signal of the kneeling. Instead, the pro-flag team should treat the kneeling like theater and let the momentum dissipate.